FAQ

HERE ARE THE ANSWERS TO OUR MOST FREQUENTLY ASKED QUESTIONS.

Will you work with my architect/designer?

Our company comes equipped with a preferred network of professionals which includes architects and designers. Having already built a successful work relationship with our vendors, they are well versed in our company’s commitment to accountability and best practices.

If a Client has a designer or architect they would prefer to use, we will gladly incorporate them into the project as long as they meet basic criteria regarding industry and operating standards.

What is your payment structure?

Typically, once a contract is signed the Client makes a deposit to commence mobilization of the project. The deposit is used to cover the cost of services and materials purchasing required to complete the first phase of the project. Clients can rest assured that their deposits are protected as Contact Renovations & Custom Homes maintains a Prepaid Contractor’s Licence. This means that the Client’s deposit is fully insured if the project does not take place due to contractor malfeasance.

A contract is further broken down into milestone payments. Depending on the size of the project, there will be scheduled payments that are based on a certain scope of work to be completed. When the predetermined scope of work at each phase is completed, payment is to be issued to the company and a copy of the paid invoice forwarded to the Client. The final milestone payment of any project is the 10% holdback. This figure is based on the entire contract price, and is to be released to the company upon completion of the project to the Client’s satisfaction.

How much should I expect to pay for a renovation with Contact Renovations and Custom Homes?

The cost of a renovation can vary greatly depending on the size and complexity of the project, the materials and finishes selected, the amount of demolition involved, and any specialty services such as asbestos abatement, engineering, or structural modifications.

At Contact Renovations & Custom Homes, we specialize in custom work designed to deliver a “wow factor” and long-term value, built on best-practice standards.

Below is a general overview of what you can expect for different types of renovations:

Kitchens

Kitchen renovations typically start around $75,000 for a complete refresh and can extend well beyond $125,000+ for larger, fully reimagined spaces.
Costs depend heavily on the project scope, custom cabinetry, stone countertops, structural changes (such as removing walls or adding beams), and infrastructure upgrades (electrical circuits, gas lines, or ventilation) all play a role in the final investment.

Bathrooms

Bathroom renovations generally start around $15,000 for a powder room, with most typical 3-piece bathrooms ranging between $30,000–$50,000+.
A comprehensive ensuite remodel (4-piece or larger) featuring layout changes, custom tilework, upgraded fixtures, in-floor heating, and designer finishes typically falls between $65,000–$90,000+.

Basements

Basement developments or full remodels typically start at around $100 per square foot, with secondary suites averaging closer to $150 per square foot.
A typical basement project starts around $100,000, with pricing influenced by the overall size, inclusion of bathrooms, wet bars, or media rooms, the level of finishing, and any structural or mechanical upgrades required to meet code and comfort standards.

Additions

Home additions are highly variable but generally start around $200,000+, depending on size, foundation requirements, and integration with existing structures.
Whether expanding your kitchen, adding a new primary suite, or building a full second storey, additions often involve engineering, permitting, and extensive design planning to ensure seamless function and aesthetic cohesion.

How long will it take to renovate a kitchen or a bathroom?

Once materials are produced and/or sourced and the permitting process complete, the average kitchen renovation takes approximately 3 months from start to finish. Bathroom renovations take a shorter time on average, but the timeline is always dependent on the scope of work involved and can fluctuate.

Do you start a project right away?

Many projects require permissions from the municipality and/or Safety Codes authority and can take up to 6-8 weeks to complete. This should be considered when planning the timeline of your renovation project. Depending on the materials chosen, sourcing and delivery may also add to project start-up time. Materials often need to be customized to your project and thus require time to produce and fabricate.

Where do you park when you’re on site?

Before any project begins, a project supervisor will visit the site to confirm details such as parking as part of our Site Orientation. If driveway parking is not available from the Client, we ensure there is alternative parking available such as on the roadway, and always in accordance with municipal parking bylaws.

How will my family be impacted by the renovations?

Our aim is to create as little disturbance to your life as possible. During our Site Orientation and through discussions with our Clients, we outline certain areas that are off-limits to our workers. These are areas of the homes or project site where Clients can rest assured they have reprieve from the work being completed. We do our best to accommodate the needs and requests of Clients to best serve them throughout the renovation process and keep work confined to business hours only.

Do we need to move when our renovations are being done?

There is rarely a need to move out of property completely when a project is underway, though some residents find it more convenient to do so. Some shuffling throughout the duration of a large scale project may be required, but generally a family is able to stay in their home. During exceptionally large projects there may be a need for residents to vacate the premises while work is being conducted. We understand how inconvenient this can be and maintain open lines of communication with our Clients and Sub-trades, as well as adhere to solid timelines in order to keep these circumstances to a bare minimum.

Can my pets stay at home during the renovation?

Most pets are fine staying home during a renovation. During our Site Orientation, we take note of any pets present and what areas of the home they have access to throughout the renovation project. Workers on site have access to this information and are asked to avoid these areas where possible.

How many people will be on site during the renovation?

The amount of people or crews that may be on site during a renovation is dependent on the scope of work and the task at hand. We aim to create as little disturbance to your life as possible during a project. We use innovative software called CoConstruct to communicate with both our Clients and our Sub-trades and this allows us to schedule work to be done in a streamlined and orderly fashion. All workers can view a live schedule of the project. This helps reduce overlap of trades as well as noise and disruption for the homeowner.

What goes into my quote?

Everything. When you move beyond our rough estimate pricing and enter into a Design Agreement with our company, you are entering into a contract-ready price that has factored in material and finishings selections, meetings with sub-trades as well as an Interior Designer to ensure your selections flow from room to room. Your Design Agreement covers the permitting process that takes place even before work commences, right through to garbage removal and professional cleaners at the end. A contract-ready quote is meant to provide you with the transparency you deserve and the peace of mind you want during a renovation project.

How do you measure up to other home renovators in Edmonton?

Contact Renovations & Custom Homes maintains an A+ rating through the Better Business Bureau, a complete 5 star rating on Houzz.com, a 5 star rating on our Facebook page, and many, many positive reviews and references provided by our happy clients over the last 9 years.

We believe in surrounding ourselves with the best workers in the industry, the best vendors in business, and the best materials available for a project. It’s why many consider us the best in what we do.

Should I plan to hire a cleaner after the renovations are finished?

There is no need. We have a ‘tidy as you go’ policy and leave the work area as clean as possible at the end of a hard day’s work. Additionally, included in your contracted price are the services of professional cleaners to ensure we leave no trace behind. Please note that furnace and duct cleaning is not included in the post-project clean, though we are more than happy to facilitate this service for you.

Can I call you with questions during my renovation?

Absolutely. Each renovation and construction project is assigned a Project Supervisor who is tasked to handle any issues or questions that may arise. We welcome open dialogue with Clients, and encourage you to utilize our easy-to-use software to help keep you abreast of project developments.

Are you bonded and/or insured?

We are fully insured with a $5,000,000 Commercial Liability policy. Additionally, we are covered by the Worker’s Compensation Board of Alberta.

Do I have to hire other people to help with the renovations? (Such as an architect?)

There is generally no need to hire anyone else for your project outside of us. Our goal is to be your one stop shop for a beautiful and successful renovation project.

Why should I hire you?

Because you love your home. When it comes time for you to create your perfect space; to complete your dream project; or to bring your well-lived and loved home back to modern times, you want industry leaders with the technique, experience, and innovation to match your desire for quality and craftsmanship. From big projects to small, we are dedicated to a finished product that our team of professionals would be proud to call their own.

If you want the best, you deserve Contact Renovations & Custom Homes.

what our clients say

     
 
 
        Andrew Finlaison 
 34 days ago
 
 
 Trustindex verifies that the original source of the review is Google. We recently completed a major main-floor and kitchen renovation with Contact Renovations, and we are thrilled with the results. As detail-oriented homeowners, we set a high bar for craftsmanship and execution, and the Contact team delivered completely. Right from the start, the extensive time Paul and his designer spent during the planning and design phase built a deep sense of trust and confidence. Throughout the project, the team remained professional, highly transparent, and respectful of our home. They guided us through all the design choices and changes that naturally come with a major project. When the inevitable hiccups arose, they brought clear options and resolved issues promptly. Even with a few last-minute delays beyond their control, Contact kept the overall project on schedule, allowing us to move back into our home right on time. Every completion list item and follow-up fix was handled quickly and efficiently. We love our newly transformed space. If you are looking for a skilled, trustworthy contractor who takes genuine pride in their work, we highly recommend Paul and the entire Contact Renovations team.
  
 
       Paula Chaves 
 45 days ago
 
 
 Trustindex verifies that the original source of the review is Google. +0
We are extremely pleased with the experience of having Contact renovate our kitchen. Right from the initial meeting Paul listened closely to our concerns and had creative ideas on solutions. The designer worked closely with us and our style preferences to render our ideas into a tangible and pragmatic design. They balanced their experience during design decisions, while respecting and being open to our own aesthetic preferences and vision.  The project team. led by Ryan, was conscientious in providing a plan and stages for the renovation, and were responsive to our queries and comments throughout the life of the project. This staged approach was methodological, structured, and logical. No kitchen renovations goes to the exact plan, and we understand that -- and want to acknowledge that the Contact team was responsive to any concerns and mistakes, making significant and authentic efforts to ensure we were happy with the results. Our site manager, Francois was exceptional, demonstrating his expert-know-how, problem-solving, and advocacy for what was best and what we wanted. Our finishing carpenter, Chad, was creative and thoughtful to detail. Paul was accessible throughout the project, and we appreciated his wisdom throughout the process. We would recommend Contact for anyone looking for a renovation -- they made what could have been a stressful experience and greatly positive one, and our have created a kitchen we will enjoy for many years!
  
 
       Michelle Mybelle 
 72 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Our overall experience with Contact was excellent. We undertook an extensive basement and main floor bathroom renovation that we'd been putting off for many years. We knew there would likely be surprises along the way because we have an older home, so it was critical to us that we find a contractor familiar with renovating older homes. We chose Contact after Paul explained the communication platform they use to keep the client informed about the schedule, payments and messaging functions, which we really appreciated having access to throughout both projects and which kept us feeling informed and involved. François, Katie, Ryan, Chad, Stephanie, and Paul were all excellent and professional throughout. When unexpected issues and subsequent costs arose, Paul and Katie worked to find ways to keep us on budget. Our renovation is now complete and we are thrilled with the result...our old house feels brand new and we love it. We will definitely work with Contact again for our next project. Thank you Contact!
  
 
       Johanna Boyd 
 104 days ago
 
 
 Trustindex verifies that the original source of the review is Google. The Contact Renovations team was truly excellent to work with. We were kept in the loop throughout the entire process, and given options to consider along the way. The team considered our budget, requests and timelines in the planning of the full project. Highly recommend going with one of their associated Interior Designers (shoutout to Chelsey @EBO Design) to help elevate your renovation ideas. Every trade team involved was friendly, professional and did high quality work. It was massive to have a crew that was so organized, responsive and patient with us and our family. We are incredibly pleased with the final space that now suits our needs and we are proud to show to our family and friends. Paul, Katie, Stephanie, Ryan, Francois and Chad (and teams) made our old home new again. Thank you Contact!
  
 
       Deanna Myers 
 350 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I recently had the pleasure of working with Contact Renovations for a comprehensive home renovation project. After 23 years of family growth, our home required modernization, and finding a trustworthy renovator was paramount. Paul from Contact Renovations exceeded our expectations with his expertise, transparency, and collaborative approach. Our designer, EBO Design, was exceptional in transforming our vision into a functional and beautiful space. The tradespeople were respectful, and the workmanship demonstrated exceptional quality, attention to detail, and cleanliness. Communication was outstanding throughout the project, with clear and concise updates that aligned with our agreement. Even after project completion, Contact Renovations ensured any deficiencies were addressed promptly and professionally. I wholeheartedly recommend Contact Renovations for their professionalism, approachability, and guaranteed quality craftsmanship.
  
 
       Sarah W 
 355 days ago
 
 
 Trustindex verifies that the original source of the review is Google. I had the pleasure of working with Contact to remodel my kitchen and main floor bath. I appreciated their process from estimate to finished product.  Their scheduling was on point and the project was completed on time.  It is apparent that all staff take pride in their work with thoughtful suggestions and attention to detail during the planning phase, responsive communication, and neat and tidy site work.  Very pleased with the Contact team, thanks for the excellent work!
  
 
       Linda Hanlon 
 595 days ago
 
 
 Trustindex verifies that the original source of the review is Google. We hired Contact Renovations to renovate our kitchen and up grade  flooring this past fall. All cabinets were replaced, new island installed, appliances relocated, walls removed and a new arch built between kitchen and living room. Upgraded all pot lights and fixtures. All walls on main floor repainted. We are very pleased with the quality of the work done and how Paul and his team communicated with us throughout the project. Highly professional contractor and would definitely hire Contact Renovations again.
  
 
       Jen Salamandick 
 696 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Contact Renovations did a garage rebuild project for us this spring/summer (2024) that is a significant upgrade from our fairly dilapidated, very small, unheated, mouse compromised single garage. We’ve gone from having no real sidewalks, a crumbling driveway, and getting into a snow covered, ice cold vehicle to having a garage that we love. Paul was upfront in our first conversation about a realistic lowest possible budget when I explained what we were looking for and I appreciated that transparency. We hit a wild snag very early on in our time together when the City of Edmonton became passionately invested in a tree planted by a previous owner that was partly on our land and partly on city land. The tree has maybe 6-8 good years left, but the City was adamant that it be protected at all costs (and all of those costs of course fell to us and Contact Renovations, as did the threat of a $20,000 fine should anything happen to The Tree). We were grateful to be working with Paul and the designer, Michelle, who he works with because they did all of the heavy lifting in terms of coordinating with the city and applying (and reapplying) for all of the necessary permits. Having a team navigating that process was incredibly valuable, as the industry experts at Contact had way more contextual knowledge than we will ever have. They were patient with us when we got to the final proposal and contract stage and we realized something we thought we wanted was not actually what we wanted, which led to Contact having to rethink a few things and come up with an alternate solution. We appreciated that they were invested in making sure we ended up with what we wanted and needed from this garage. They also sourced multiple subcontractor quotes, and in many cases found more economical (but still high quality) options for us. All of the subcontractors communicated with Paul or Garrett and then anything that needed our input was filtered over to us via an online tool which was a smooth way to handle that process. Anytime anyone in a red Contact truck was at our house they were super friendly and helpful, and understanding that we had two dogs who needed to have part of our yard fenced off throughout the project. We mostly work from home so we were here to overhear a few conversations Paul had with subcontractors. Having him on deck to push everyone to do high quality work and in a few cases, to make improvements to meet his and our standards was very important. There were a couple of times when it felt like he was really having to go to bat for us, and we’re grateful that he was able to manage those interactions as he knew the right things to say to everyone. Were there a few little snags along the way? Sure, but I can’t think of many large projects that go off perfectly when there are so many moving pieces all the time. It’s natural for things to come up here and there and we were very happy with the solutions we came to with Paul's help along the way. This is our third major renovation at this property, and Contact Renovation is the only one of those three companies we will recommend to anyone and we would definitely work with them again!
  
 
       E 
 702 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Contact Renovation was awesome to work with. Paul Foster and Garrett and their team were engaged and very responsive. We are enjoying our finished product. Glad we picked this company.
  
 
       Natanael Melendez 
 724 days ago
 
 
 Trustindex verifies that the original source of the review is Google. Contact Renovations did an excellent job finishing our garage and we are happy we were able to get it finished before winter came. I really like their app as it allowed for real time updates on schedule and messaging was flawless. Also, they are very flexible. We told them we wanted to install an EV charger before insulation and drywalling, while using our own contractor. We were able to adjust the schedule accordingly. All of their workers/subcontractors were very friendly and kind. I highly recommend using Contact Renovations and we will definitely use them again for any future work.
  
 
 
 
  
 
   Google rating score: 4.8 of 5, based on 75 reviews